Frequently asked questions
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An escape room is an immersive, interactive, themed adventure in which players find clues and solve challenging puzzles. Anyone can play that’s looking for something fun and different to do! It’s suitable for teams of friends, family, colleagues, or anyone special that you want to share some valuable time with.
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Phones should be turned off so as not to break the mood. We don’t allow cameras, weapons, alcoholic beverages, food, drinks, flashlights (other than ones we provide), lighters, tools, smoking, or illegal substances in any of our adventures. This is for your safety and our insurance providers. Our adventure contains everything you need to solve the puzzles and have a great time!
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We do not allow children under age 11 to participate, and we reserve the right to request an ID from customers who might be minors. A responsible adult is required in the room for all teens 17 and under.
*If participants are unable to hear us communicate with you in the game due to everyone talking all at once, the game master may be required to be present in the room for all communication.
If you have any questions, please call: 818-912-6868
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Guests must arrive no later than 15 minutes ahead of their scheduled booking time so that you can sign waivers, use the restroom, and for a briefing before your game.
We recommend that all players arrive on time. Arrive after your booking time and the game may start without you or your time slot may be forfeited without a refund.
Traffic in Los Angeles can be very unpredictable so please allow extra time to arrive. An app such as Waze can be helpful in finding the quickest route to our location: (waze.com).
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We are closed Mondays and Tuesdays.
Wednesday - Fridays 1pm to 10pm
Sat & Sun 11am to 10pm
The adventure is 60 minutes.
Including check-in, briefing, and debriefing, expect to spend about 75 to 90 minutes at our facility.
(Please arrive at least 15 minutes prior to the start of your adventure for check-in and briefing.)
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We respectfully request that each team member be courteous and helpful to each other and to our staff. You are a guest in our “house.”
If it’s determined that a member of your team is acting irresponsibly, irrationally, is inebriated, or under the influence of drugs, or poses a danger to themselves or others, they will be prevented from playing and/or asked to leave.
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If an item is damaged, the game will be “frozen” for a few minutes while the damaged item is repaired or replaced by our staff. You will lose that time from the game. Once you’re cleared, your adventure can resume.
We understand accidents happen, but if your team deliberately damages items, the adventure will end. You will be asked to leave and you will not receive a refund. Additionally, depending on the cost of repairing or replacing any deliberately damaged item, it might be added to the card that was used to book the slot.
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Follow the Team Code. Search for items that aren’t locked away. Communicate often with all the members of your team. READ EVERYTHING! :) It may provide you with information to help you solve a puzzle. If you find something, or figure out a clue or a puzzle, don’t keep it to yourself. Let everyone know. Nothing wastes more time or is more frustrating than a team member working on a puzzle that another member has already solved, or searching for an item that someone has already found and failed to mention. It’s often helpful to take an inventory of items and solutions now and then so everyone can see the progress your team has made and so you can all work together to move forward. However, success isn’t always just about completing the mission. Our environments are designed to allow players to feel like they’ve entered another time and place. If you take your time and soak up the atmosphere, your experience will be that much more satisfying whether or not you complete the mission.
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Please call us at (818) 912-6868 or email us at info@boggled.la. We’ll be happy to answer any questions that we didn’t cover in the FAQ, to schedule an interview, or to discuss your special event. Official escape room reviewers with websites or an established presence on social media will receive comped tickets. We look forward to booking a fun, mind-boggling adventure for your team of Explorers at Boggled!
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